Workers Compensation Investigation Services

The Agency Inc. provides professional workers’ compensation investigations using discreet surveillance to document the observable activities of claimants. When legitimate questions arise regarding an injury or reported physical restrictions, surveillance can provide independent information about how an individual moves and performs everyday activities.

CLAIM REVIEW SUPPORT

Observed Activity

Surveillance can document everyday activities that may be relevant to evaluating the circumstances surrounding a claim.

PROFESSIONAL SURVEILLANCE

Discreet Investigation

Investigators observe from an appropriate distance while documenting activity relevant to the objectives of the assignment.

FACTUAL REPORTING

Clear Documentation

Clients receive factual information that can assist them and their professional advisers in reviewing a claim.

Benefits With Our Workers Compensation Service

A Workers’ compensation cases can involve questions about whether a claimant’s observable activities are consistent with reported injuries or work restrictions. Professional surveillance provides an independent method of documenting activity without relying solely on assumptions or second-hand information.

  • Claimant surveillance
  • Physical Activity Documentation
  • Reported Restriction Review
  • Independent Observation
  • Discreet Field Investigation
  • Professional Case Documentation
  • Workers' compensation cases
  • Confidential case handling

The purpose of the investigation is to document observable behavior and provide factual information. The appropriate insurer, employer, attorney or other professional can then evaluate those observations alongside medical records and other information connected with the claim.

Surveillance in Workers Compensation Investigations

Surveillance is one of the principal investigative methods used by The Agency Inc. in workers’ compensation cases.

The subject, claimant or injured party may be observed from a distance over selected periods of time. The existing website notes that surveillance may take place across several working days and, where appropriate, may also include weekend observation.

The purpose is to document what the claimant is actually observed doing during normal daily activities.

This may include movements, physical tasks, travel or other activities that could be relevant to understanding the circumstances surrounding the claim.

DOCUMENTING EVERYDAY ACTIVITY

What Can Surveillance Show?

Workers’ compensation surveillance is generally focused on ordinary activity rather than creating or encouraging a particular situation. Depending on the objectives of the case, investigators may document:

Physical Movement

How a claimant walks, bends, reaches, carries objects or performs other physical movements.

Work-Related Activity

Observable activity that may resemble work or physical tasks relevant to reported limitations.

Recreational Activity

Sports, exercise, hobbies or other physical activities where they are relevant to the investigation.

Travel & Transportation

Driving, entering and exiting vehicles, traveling between locations or other observable movements.

Daily Routine

Normal activities that may provide additional context regarding an individual’s reported physical capabilities.

WHEN WORKERS COMPENSATION SURVEILLANCE MAY BE CONSIDERED

An investigation may be considered when legitimate questions arise regarding:

  • Reported physical limitations
  • Extended periods away from work
  • Activities inconsistent with reported restrictions
  • Questions surrounding the circumstances of a claim
  • Information that requires independent verification
  • Other relevant claim-related concerns

Each case should be evaluated individually because the appropriate investigative approach depends on the injury, restrictions, schedule and specific concerns involved.